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Delivery

DELIVERY AND SHIPPING

POSTAL ADDRESSES

Please ensure you have listed the correct postal address before you checkout and pay. Once orders are submitted, we cannot guarantee that any changes to postal address will be processed before your order ships. Please check every detail of your address before you complete your order. Once your order is posted with the address you have listed, we accept no responsibility for packages being sent to the wrong address.

The postal system processes a high volume of packages all year round and especially during the holiday seasons, and while most orders arrive within the postal service time frame, some packages can be delayed. The weather can also delay packages. Both of these occurrences are completely out of our control.

UNCLAIMED PACKAGES

Ekcelent and Co accept no responsibility for unclaimed packages. If packages are unclaimed and are returned to us, we are happy to re-post it once the original package returns to us however the additional postage fee will be required to be paid.

Please note that international packages that are returned to us can take up to 8 weeks to arrive back to us. We will not issue a refund for these packages and do not accept any responsibility if they do not arrive back to us.

Australian packages that are unclaimed incur a pickup fee for us to claim them back off Australia Post (approx $7.20). This fee will be required to be paid as well as our flat rate postage fee of $5 before your package is resent to you.

SHIPPING TIMEFRAMES

All Australian orders are sent via eParcel with Australia Post. Once your order has been despatched, it can take up to 7 business days to arrive. Our maximum turnaround time to get orders out is ten business days however we only need to maximise this turnaround time during a Sale or Restock when we receive a higher volume of orders.

Orders that contain presale items are subject to the Presale shipping timeframe that is listed on the product profile of each presale product.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

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